Refund policy

Last updated: September 25, 2026

 

At PawPerk, we want you to have a clear understanding of our cancellation, return, and refund policy before placing an order.

Order Cancellations

You may request to cancel your order within 24 hours of placing it.

To request a cancellation, contact us using the contact information provided on our website and include your order number.

After 24 hours, your order may have already entered processing or shipping, so cancellation may no longer be possible.

If a cancellation is approved, the applicable refund will be issued using the original payment method whenever possible.

Returns & Exchanges

Due to the conditions of our suppliers and order fulfillment process, PawPerk does not accept ordinary returns or exchanges based on personal preference.

This includes situations such as:

  • Change of mind.
  • Ordering the wrong product.
  • Selecting the wrong size or variant.
  • No longer needing the product.
  • Personal preferences regarding the product.

This policy is subject to any consumer rights and protections that may apply under applicable law.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible using the contact information provided on our website.

We may request photos, videos, order information, or other documentation to review the issue.

After reviewing the situation, we will determine what resolution may be available, which may include a replacement, refund, or another applicable remedy.

Any applicable warranties and consumer rights will be handled in accordance with applicable law.

Refunds

When a refund is approved, it will generally be issued using the original payment method whenever possible.

The time required for a refund to appear in your account may depend on your bank, financial institution, or payment provider.

PawPerk does not control processing times set by these institutions.

Orders Already Processing or Shipped

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If you need to cancel an order, we recommend contacting us within the 24-hour cancellation period.

Contact Us

If you have questions about cancellations, returns, or refunds, please contact us using the information provided on our website.

Email: EJEA.contact@gmail.com

Business name: PawPerk