Privacy Policy
Last updated: September 25, 2026
PawPerk operates this store and website, including the information, content, features, tools, products, and services available through the website (the “Services”).
This Privacy Policy explains how PawPerk collects, uses, stores, and discloses personal information when you visit our website, use our Services, place an order, or communicate with us.
PawPerk uses Shopify to operate and provide the Services. Shopify and other service providers may process personal information as necessary to provide services such as hosting, payment processing, security, analytics, fulfillment, and shipping. Shopify also provides its own privacy information explaining how it processes personal information.
Please read this Privacy Policy carefully so you understand how your personal information may be handled.
Personal Information We Collect
Depending on how you interact with PawPerk, we may collect information such as:
- Contact information, including your name, email address, phone number, billing address, and shipping address.
- Order and transaction information, including products purchased, order details, payment status, shipping information, and transaction history.
- Payment information, such as payment method and transaction details. Payment information may be processed by Shopify or third-party payment providers rather than stored directly by PawPerk.
- Account information, if you create an account, including your login information, preferences, and account settings.
- Communications, including information you provide when contacting us for customer support or other inquiries.
- Device and technical information, including your IP address, browser type, device information, network information, and other technical identifiers.
- Website usage information, including information about how you browse and interact with our website, products, and Services.
We may also collect information through cookies and similar technologies.
How We Collect Personal Information
We may collect personal information:
- Directly from you, such as when you place an order, create an account, subscribe to communications, or contact us.
- Automatically, when you browse or interact with our website through cookies and similar technologies.
- From service providers, such as Shopify, payment processors, shipping providers, analytics providers, and other companies that help us operate the Services.
- From other third parties, where permitted by applicable law.
How We Use Personal Information
We may use personal information for purposes including:
Providing and Improving Our Services
We use information to operate our store, process and fulfill orders, arrange shipping, process payments, provide customer support, maintain accounts, remember preferences, improve our website, and provide a better shopping experience.
Marketing and Advertising
Where permitted by applicable law and your preferences, we may use information to send promotional communications, provide offers, measure advertising performance, and show advertisements that may be relevant to your interests.
You can unsubscribe from promotional emails at any time by using the unsubscribe option included in those communications.
Security and Fraud Prevention
We may use information to help protect our website and customers, verify transactions, detect fraudulent or unauthorized activity, and maintain the security of our Services.
Communicating With You
We may use your information to respond to questions, provide customer support, communicate about orders, and send important service-related notices.
Legal and Compliance Purposes
We may use or disclose information when necessary to comply with applicable laws, regulations, legal processes, or valid governmental requests, or to establish, exercise, or defend legal rights.
How We Share Personal Information
We may share personal information with third parties when necessary to operate PawPerk and provide the Services.
These parties may include:
- Shopify, which provides the ecommerce platform used to operate our store.
- Payment processors, which process payments and transactions.
- Shipping and fulfillment providers, which help us process and deliver orders.
- Technology and service providers, such as hosting, analytics, security, customer-support, and cloud-storage providers.
- Advertising and marketing providers, where permitted by applicable law and your privacy preferences.
- Professional advisors, such as legal, accounting, or other professional service providers.
- Government authorities or other parties, when required by law or necessary to protect our rights, customers, or Services.
- Business transaction parties, if PawPerk is involved in a merger, acquisition, sale, restructuring, bankruptcy, or similar transaction.
We do not sell your personal information in the ordinary sense of selling customer information for money. However, certain privacy laws may define advertising-related sharing or other data uses differently. Where applicable, we will provide the privacy choices required by law.
Shopify
PawPerk uses Shopify to host and operate our online store. Shopify may process personal information in connection with your interactions with our store and its services.
Shopify also provides privacy controls that may allow individuals to access, delete, or manage certain information processed by Shopify. You can review Shopify's current privacy information and privacy controls through its official resources.
If Shopify's processing of your information is subject to rights or choices that are handled directly by Shopify, you may need to submit your request through Shopify's privacy tools.
Cookies and Similar Technologies
PawPerk and Shopify may use cookies and similar technologies to operate the website, remember preferences, understand website activity, improve our Services, and support advertising or analytics where applicable.
Depending on your location and applicable law, you may have choices regarding non-essential cookies and certain advertising or tracking technologies. Shopify provides automated privacy and cookie settings that merchants can configure through Shopify's customer privacy settings.
Third-Party Websites and Links
Our website may contain links to websites, services, or platforms operated by third parties.
If you follow a third-party link, that third party's privacy policy and terms will apply. PawPerk is not responsible for the privacy or security practices of websites or services that we do not control.
Children's Privacy
Our Services are not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us in a manner that violates applicable law, please contact us using the information below so we can review the situation and take appropriate action.
Security
We use reasonable measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security of personal information.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, complete transactions, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.
When personal information is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.
Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion or cancellation of personal information, where applicable.
- Object to or limit certain processing, where applicable.
- Request portability of certain personal information, where applicable.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing or advertising communications.
For individuals whose information is protected by Mexican privacy law, applicable rights may include access, rectification, cancellation, and opposition (ARCO rights), subject to the requirements and exceptions established by applicable law.
To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before processing certain requests.
We will handle requests within the timeframes and according to the procedures required by applicable law.
Marketing Communications
You may unsubscribe from promotional emails at any time by selecting the unsubscribe option included in the email.
Even if you opt out of marketing communications, we may still send necessary transactional or service-related communications, such as order confirmations, shipping updates, or customer-service responses.
International Data Transfers
Because PawPerk uses Shopify and other service providers, personal information may be processed or stored in countries other than the country where you live.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, legal requirements, or privacy practices.
When we make changes, we will update the “Last updated” date at the top of this policy and provide any additional notice required by applicable law.
Contact Us
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:
Email: EJEA.contact@gmail.com
Business name: PawPerk